![]() Maxfield D, Grenny J, McMillan R, Patterson K, Switzler A. Discomfort can easily lead to “silence or violence.” Find a neutral place where both can speak freely. wish that they would return and we say as soon as they wish Crucial Conversations Skills by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler. Silence Kills: The Seven Crucial Conversations for Healthcare.Create an environment where everyone is comfortable to participate in the conversation. From the bestselling authors who taught the world how to have Crucial.Letting your emotions lead the conversation can lead to anger and frustration, not solutions. ![]()
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